Family Handbook 2026

Welcome Letter

Dear Families,

Welcome to Beibei Amigos Language Preschool. We are so grateful that you have chosen to partner with us in your child’s early learning journey. At our school, we believe childhood is a precious time filled with curiosity, joy, and endless potential. It is our mission to nurture that potential in a warm, caring environment where children feel safe, respected, and inspired.

My passion for language education began during my doctoral studies in bilingual education and deepened when my son was born. I wanted to give him the gift of languages and the confidence to thrive in an increasingly global world. That dream became the foundation for Beibei Amigos, a place where children learn Mandarin, Spanish, and English naturally, joyfully, and through meaningful daily experiences.

As a father and an educator, I understand the hopes you have for your child. Choosing a preschool is one of the most important decisions a family makes, and it is an honor to be a part of your child’s early years. Here at Beibei Amigos, we strive to create a nurturing community where children build independence, kindness, curiosity, and confidence, all while developing strong multicultural awareness.

Together, we share the responsibility of supporting your child’s growth. To help your child succeed, we kindly ask families to:

• Bring your child to school on time and ready for the day (by 9:15am)
• Read with your child each day to build early literacy
• Stay connected with school activities and events

Communication is essential to your child’s success. Please reach out anytime you have questions or concerns. We look forward to building a positive, warm partnership centered on your child’s well-being and development.

Our Educational Philosophy: Language Immersion, Montessori, and Traditional Programs

At Beibei Amigos Language Preschool, we believe every child is capable of greatness when nurtured in an environment that celebrates curiosity, independence, and cultural diversity. Our vision is rooted in three pillars:

Full Language Immersion

We are proud to be the only preschool in Phoenix that offers full immersion in Mandarin Chinese, Spanish, and English.

• Children learn naturally through play, songs, stories, and daily conversation
• Early exposure to multiple languages strengthens brain development, problem-solving, and global awareness
• Our goal is to prepare children to be confident communicators and compassionate citizens in a multicultural world

Montessori Program

Our Montessori classrooms are peaceful, beautifully prepared learning environments where children move, explore, and learn at their own pace.

Children build independence and confidence through hands-on materials that support early math, language, sensorial development, and practical life skills. Teachers gently guide children, observing their interests and introducing new lessons when they are ready.

Montessori fosters:

• Concentration
• Confidence
• Respect for self and others
• Fine motor and practical skills
• Curiosity and love of learning

The Five Areas of Montessori Learning

• Practical Life – pouring, dressing frames, cleaning, fine-motor work
• Sensorial – materials that develop sight, touch, sound, and spatial awareness
• Mathematics – counting, number recognition, hands-on manipulatives
• Language – phonics, vocabulary, writing, pre-reading in all three languages
• Cultural Studies – science, geography, art, and global awareness

Traditional Play-Based Program

Our traditional classrooms follow the Arizona Early Learning Standards and offer a joyful, structured environment full of exploration and creativity.

Children learn through:

• Play centers
• Group time
• Art
• Music
• Storytelling
• Early literacy and numeracy activities

This program builds strong social skills, kindergarten readiness, cooperation, and emotional development all within a multicultural bilingual setting.

Montessori vs. Traditional Program Comparison

Full Language Immersion Program

We are the only preschool in Phoenix that offers full immersion in Mandarin Chinese, Spanish, and English.

• Our native-speaking teachers speak in their languages all day, allowing children to learn organically in real-world situations
• Language is also taught during a Language Arts block, where children explore stories, songs, phonics, and group lessons
• By Pre-K, children develop phonics, letter recognition, and early reading readiness

Pre-K Language & Literacy Skills

• Vocabulary: 1,500+ words, longer sentences, retelling stories
• Print & Alphabet Knowledge: Recognizes 10–20 letters, understands letters make sounds, notices environmental print
• Phonological Awareness: Matches rhymes, claps syllables
• Pre-Reading: Predicts story events, understands sequence
• Pre-Writing: Writes some letters (often their name), uses “invented spelling,” labels drawings

Enrollment

Enrollment Procedures

Enrollment at Beibei Amigos Language Preschool is completed online through the Procare Enrollment System.

Before a child may begin attending, the following must be completed:

1. Online enrollment forms completed and signed.
2. Registration fee paid.
3. Emergency, medical, and immunization records submitted.
4. Required Arizona DHS forms completed.
5. Tuition agreement signed.
6. Any court orders or custody documents provided, if applicable.

A child’s enrollment is considered complete only after all required documentation has been received and approved by the Director.

Daily Operations

Drop-off and Pick-up Policy

General Procedure. We open at 7 AM. Please do not drop off your child prior to the opening. Parents are expected to accompany their children and sign them in.

We close at 6 PM. Please allow enough time to arrive, sign your child out, and leave by closing time.

Drop-Off Safety. Parents must personally escort their child into the building and ensure that the child has been received by a staff member before leaving. Children may never be dropped off unattended or left outside the facility.

Parent Sign In/Out Policy. Every Parent is responsible for signing their child In and Out on the signing system provided by the center when they arrive and when they leave the center. Please understand that this is a state regulation that ensures the children are leaving my custody and entering the center.

• I understand that I am responsible for making sure babysitters, grandparents and/or any other caregiver that is dropping off or picking up my child(ren) are responsible for signing them In/Out every day and not Beibei Amigos staff.
• I understand that every time I or anyone else responsible for dropping off my children miss a sign In/Out I will be called to return to the center and sign then In/Out, if a child is still not signed In/Out after we contact the families, a $15 missing signature fee will be added.
• There might be times when the system is down in our tablets, that’s why we recommend signing up on Procare using your phone, that way you will not miss a sign In/Out.
• I will ask the Director if I have any questions about this procedure.
• If the process doesn’t go through, I will contact the Director or any staff available immediately.

At Beibei Amigos, we want every child to begin and end their day feeling calm, secure, and supported. Smooth transitions help children feel confident and reduce separation anxiety. To support children and families, we follow a gentle Quick Drop-Off and Pick-Up Policy designed to create consistency, independence, and emotional stability.

Requirement. All children must be signed in and out daily, even if a parent is present. This includes all time on school premises, including outdoor areas. Sign-in/out is required for safety and state ratio compliance.

Authorized & Unauthorized Pick-up. Your child will only be released to you or those you have listed as Emergency and Release Contacts. If you want a person who is not identified as an Emergency and Release Contact to pick up your child, you must notify us in advance. Your child will not be released without prior authorization. The person picking up your child will be required to show a picture ID as verification. Please notify your pick-up person of our policy. Each family is responsible for adding any authorized pick up to the Procare app and providing the unique Pin number to the person picking up (NEVER share the Pin number with any family member or pick up person regardless of if they live in the same household).

If a child has not been picked up after closing and we have not heard from you, attempts will be made to contact you, and the contacts listed as Emergency and Release Contacts. Provisions will be made for someone to stay with their child as long as possible, but if after one hour we have not been able to reach you or a person listed as an Emergency and Release Contact, we will call the local child protective services agency.

Lunch Policy

All lunches must be brought from home under the following conditions:

• Food must be free of nuts
• Children will not be allowed to share food provided by the child’s family unless the food is intended for sharing with all of the children

Good Lunch Box Suggestions for a Balanced, Nutritional Lunch

Safety Reminder: Bite-Size Food Requirements

To keep all children safe, please ensure that food sent to school is cut into developmentally appropriate bite-size pieces. Certain foods pose a choking risk if served whole or in large chunks. Please follow these guidelines:

• Carrots: Must be cooked soft, cut into thin matchstick slices or shredded.
• Grapes: Must be cut lengthwise into quarters.
• Hotdogs: Must be cut lengthwise, then diced into small pieces.
• Strawberries: Cut into small, soft pieces appropriate for your child’s age.
• Chips and similar crunchy snacks: Must be substituted for soft crackers.
• Other firm or round foods: Always cut into small, non-round shapes to reduce choking risk.

These precautions help us maintain a safe eating environment and prevent choking incidents.

Food Allergies. If your child has a food allergy, you must notify us in writing. The written notification should list appropriate food substitutions and must be updated at least annually.

Food allergies can be life threatening and each child with a food allergy should have an action plan for emergency care completed by the family physician.

Mealtime: At mealtimes the dining table is set with their lunch boxes, plates and flatware if needed, and everyone sits at the same table. Good table manners are modeled and encouraged.

A caregiver who is trained in first aid for choking is present at all meals.

Feedings

For safety, sanitation, and licensing compliance, baby bottles are not permitted inside the center. All drinks must be provided in a spill-proof sippy cup or reusable water bottle, clearly labeled with the child’s name.

• Children are encouraged to self-feed to the extent that they have the skills. Children are encouraged, but not forced to eat a variety of foods
• Round, firm foods that pose a choking hazard for children less than 4 years of age are not permitted. These foods include hot dogs, pretzels, whole grapes, popcorn, thickly spread sunflower butter and hard candy

Diaper Care Policy

Beibei Amigos Language Preschool follows all Arizona childcare licensing laws regarding diaper care procedures, timing, and sanitation requirements to ensure the health and safety of all children.

Diaper Check Schedule

• Diapers are checked and changed at minimum every two hours as required by Arizona licensing regulations
• Diapers are changed immediately when soiled, regardless of timing
• Staff maintain written documentation or log it in Procare app every diaper change including time and staff member

Diaper Changing Procedure. All diaper changes follow Arizona Department of Health Services guidelines:

• Staff wash hands before and after each diaper change
• Use disposable gloves during diaper changes
• Change diapers only in designated diaper changing areas
• Clean and sanitize changing surfaces after each use
• Dispose of soiled diapers in sealed containers
• Soiled clothing is placed in sealed bags for parents to take home

Parent Responsibilities

• Provide adequate supply of diapers, wipes, and any necessary creams
• Label all diapers supplies with child’s name
• Notify staff of any diaper rash, skin sensitivities, or special care instructions
• Provide extra clothing in case of accidents

Personal Belongings

What to Bring

• Toddlers: at least six diapers per day and wipes and at least two changes of clothes
• Older Toddlers 2: pull ups with Velcro sides and at least three changes of clothes or more per day if going through the toilet learning process
• Preschoolers: at least one change of clothes, socks, and shoes to keep at the school

If a child runs out of diapers or wipes and parents are previously notified, the school will provide diapers at a rate of $3.00 per diaper, $5.00 per wipe package.

Please label all items brought from home with your child’s name (i.e., clothes, water bottles, diapers, pacifiers, crib sheet, blanket, etc.) to prevent items from becoming misplaced or lost. We are not responsible for lost or damaged items. Sheets and soiled clothing will be sent home on an as-needed basis for laundering and returning to the center.

Soiled clothes: For health and sanitation, soiled clothing must be picked up the same day it becomes soiled.

• If clothing is left in the soiled-items container overnight or not picked up by the end of the school day, state licensing requires us to seal it in a sanitary bag and throw it away.
• This policy helps prevent contamination, odors, and health risks for children and staff.

Cubbies: Upon enrollment each child will be assigned a “cubby.” Cubbies are labeled with your child’s name. Please check your child’s cubby on a daily basis for items that need to be taken home.

Lost & Found. You can look for lost items and bring found items to the Lost-and-found basket located in front of the office. Please note that we are not responsible for lost personal property.

Toys from Home. We request that you do not allow your child to bring toys from home into the center unless they are part of a show-and-tell activity (For the safety of all children, stuffed animals or comfort toys may not contain hard eyes, plastic pieces, or any detachable parts. Only soft, plush items without rigid components are allowed at the center. This ensures that all items brought from home are safe, developmentally appropriate, and free of choking hazards)

Toilet Learning Policy

The most important factor in making the toilet learning experience successful and as low-stress as possible is a family/teacher partnership that supports the child. Research indicates that children cannot successfully learn how to use the toilet until they are physically, psychologically, and emotionally ready. Many pediatricians say that most children under 24 months of age are not physically capable of regulating bladder and bowel muscles. Most positive toilet training occurs only after children show signs of physical control or awareness of their bodily functions and when they demonstrate an interest or curiosity in the process. We are committed to working with you to make sure that toilet learning is carried out in a manner that is consistent with your child’s physical and emotional abilities and your family’s concerns.

When a child is in the process of toilet learning we ask parents to please bring pull-ups (the ones that open on the sides) and plenty of extra clothes, all soiled clothes will be placed in a box labeled soiled clothes and parents must take it home.

Our recommendation is that as soon as your child turns 2 to start transitioning from diapers to pull-ups, that makes it easier for the teachers to start the process.

All 3 years old must be able to independently use the bathroom, ask for and clean themselves before transitioning to the next class. A few months after the student turns 3, if he/she is still not able to use the toilet independently it will be the teachers/director and parent’s discretion to determine the best developmentally appropriate plan for the student.

Health & Wellness

Daily Health Check

We conduct a health check, as soon as possible, when each child enters the center each day. We look for skin rashes, elevated temperatures, itchy scalps, lethargy, and changes from usual behavior. These are quick checks to protect the well-being of all children in the program. Please understand these are not physical and do not substitute for proper routine pediatric care.

Illness Policy

All children and staff stay healthier when a sick person stays home. Common sense must prevail in the case of colds, which can range from mild cases of sniffles to a full-blown sinus infection or a deep cough.

Symptoms Requiring Pick-up. If one or more of the following symptoms are present in your child, we will call you to pick from school:

• Temperature of 100.4
• Nausea or vomiting
• Red, pink, or crusted eyes
• Stomachache
• Earache
• Diarrhea
• Rash/infection of skin
• Pale or flushed face
• Headache
• Thick or greenish mucus from nose
• Cough
• Loss of energy/decrease in activity/falling asleep
• Sore throat

If your child is not well enough to participate in ALL aspects of the day, please keep them home. There is no better place to be than home when a child is feeling ill.

Parents must notify the school immediately if a child is diagnosed with anything contagious.

Unless we receive a doctor’s note requesting a child to stay indoors, we expect every child to participate in outdoor activities.

Specific Illness Guidelines. We understand that it is difficult for a family member to leave or miss work, but to protect other children; you may not take a sick child to the center. The center has the right to refuse a child who appears ill. You will be called and asked to retrieve your child if your child exhibits any of the following symptoms:

• Illness that prevents your child from participating in activities
• Illness that results in greater need for care than we can provide
• Illness that poses a risk of spread of harmful diseases to others
• Fever 100.4°F or higher accompanied by other symptoms
• Diarrhea – stools with blood or mucus, and/or uncontrolled, unformed stools that cannot be contained in a diaper/underwear or toilet
• Vomiting – green or bloody, and/or more than 2 times during the previous 24 hours
• Mouth sores caused by drooling
• Rash with fever, unless a physician has determined it is not a communicable disease
• Pink or red conjunctiva with white or yellow eye discharge, until on antibiotics for 24 hours
• Impetigo, until 24 hours after treatment
• Strep throat, until 24 hours after treatment
• Head lice, until treatment and all nits are removed
• Scabies, until 24 hours after treatment
• Chickenpox, until all lesions have dried and crusted
• Pertussis (Whooping Cough), until 5 days of antibiotics
• Hepatitis A virus, until one week after immune globulin has been administered
• Tuberculosis, until a health professional indicates the child is not infectious
• Rubella, until 6 days after the rash appears
• Mumps, until 5 days after onset of parotid gland swelling
• Measles, until 4 days after onset of rash
• Has a physician or other health professionals written order that children be separated from other children

Return to School Requirements. Children who have been ill may return when:

• They are free of fever, vomiting and diarrhea for 24 hours
• They have been treated with an antibiotic for 24 hours
• They are able to participate comfortably in all usual activities
• They are free of open, oozing skin conditions and drooling (not related to teething) unless: the child’s physician signs a note stating that the child’s condition is not contagious, and the areas involved can be covered by a bandage without seepage or drainage through the bandage

If a child has a reportable communicable disease, a physician’s note stating that the child is no longer contagious and may return to our care is required.

Head Lice. Children with head lice will not be allowed to return to the center until they have been treated and no further headlice or nits are detected during a health check.

Medication Policy

Teachers and staff are not allowed to administer any prescribed or over-the-counter medicine, Zinc-based ointments, Sunscreen, Chapstick, Lotion, Bug repellent.

For chronic conditions like asthma, anaphylaxis or diabetes, the parent/guardian must provide written consent and this needs to be renewed yearly. An individual care plan that lists symptoms or conditions under which the medication will be given must be provided.

A parent must provide any necessary supplies for administering prescribed medicine.

For diaper cream may be used at school with a signed parent consent form. Parents must provide written instructions for frequency and application.

Immunization Policy

At Beibei Amigos Language Preschool we strongly support immunizations as one of the easiest and most effective tools preventing diseases that can cause serious illness or even death.

I agree that I will have a medical emergency form on file at the Preschool prior to my child’s first day of school, and that I will provide notice of updated immunizations as they are received.

All Beibei Amigos Language Preschool students are required to have all age-appropriate up to date vaccines.

We also respect the parent’s rights to decide whether or not to vaccinate their child. If you choose not to vaccinate, please complete the medical or religious exemption form, and return along with this policy, signed, and dated.

By signing this policy, you are acknowledging that in the event the state or Health Department declares an outbreak of a vaccine preventable disease for which you cannot provide proof of immunity for your child, he or she may not be allowed to attend school up to 3 weeks or until the risk period ends.

Please note that during the outbreak parents will be responsible for the full tuition during that time.

Immunizations are required according to the current schedule recommended by the U.S. Public Health Services and the American Academy of Pediatrics, www.aap.org. Our state regulations regarding attendance of children who are not immunized due to religious or medical reasons are followed. Unimmunized children are excluded during outbreaks of vaccine preventable illness as directed by the state health department.

All caregivers, teachers, and staff are required to be current with all immunizations routinely recommended for adults by the Advisory Committee on Immunization Practices (ACIP) of the Centers for Disease Control and Prevention (CDC).

Allergy Prevention

Families are expected to notify us regarding children’s food and environmental allergies. Families of children with diagnosed allergies are required to provide us with a letter detailing the child’s symptoms, reactions, treatments, and care. A list of the children’s allergies will be posted on the class board. We are trained to familiarize ourselves and consult the list to avoid the potential of exposing children to substances to which they have known allergies.

Communicable Diseases

When an enrolled child or an employee of the center has a (suspected) reportable disease, it is our legal responsibility to notify the local Board of Health or Department of Public Health. We will take care to notify families about exposure so children can receive preventive treatments. Included among the reportable illnesses are the following:

Emergency Medical Policy

At any time, a staff member believes a child’s life may be at risk, or there is risk of permanent injury, staff is expected to seek immediate medical treatment and inform their Director. Staff are expected to use their best judgment at all times.

The center must have a phone number for each child’s guardian and primary health care provider on file. In addition, the center must have plans for children with special medical needs completed by the family and health care provider.

This policy applies to all staff. It is the responsibility of the Director to communicate and enforce this policy.

Emergency Procedures. Call Emergency Medical Services (911) then call the parents immediately if you believe the child’s life is at risk or there is a risk of permanent injury or if any of the following symptoms are apparent:

• The child is acting not by himself, much less alert, or much more withdrawn than usual
• The child has difficulty breathing or is unable to speak
• The child has skin or lips that look blue, purple, or gray
• The child has rhythmic jerking of arms and legs and a loss or consciousness (seizure)
• The child is unconscious
• The child is less and less responsive
• The child has any of the following after a head injury: decrease in level of alertness, confusion, headache, vomiting, irritability, or difficulty walking
• The child has increasing or severe pain anywhere
• The child has a cut or burns that is large, deep and/or won’t stop bleeding
• The child is vomiting blood
• The child has severe stiff neck, headache, and fever
• The child is significantly dehydrated: sunken eyes, lethargic, not making tears, not urinating

After 911 has been called:

• Send for help within the center – notify the Director
• Contact the child’s family. If the family cannot be reached, call the child’s emergency contacts

Non-Emergency Medical Situations. Some children may have urgent situations that do not necessarily require ambulance transport but still need medical attention. Contact the child’s family. If the family cannot be immediately reached, call the emergency contacts. If neither family nor emergency contact can be reached, contact the child’s health care provider. If none of the child’s contacts can be reached within one hour, the child should be brought to a hospital accompanied by the Director.

Get medical attention within one hour for:

• Fever of 101 or higher in any age, child who looks more than mildly ill
• A quickly spreading purple or red rash
• A large column of blood in the stools
• A cut that may require stitches
• Any medical situation specifically outlined in a child’s care plan requiring parental notification

Financial Policies

Beibei Amigos is a private school, and our operations are not subsidized by a sponsoring organization. All of our income derives solely from tuition fees. Every family is responsible for paying their tuition in full and on time.

Registration Fee

One time a $300 registration fee will be charged at the time of enrollment. The Registration Fee is non-refundable and non-transferable.

Monthly Tuition Schedule

Half Day Schedule: Toddlers 9:00am – 12:00pm, Montessori 9:00am – 1:00pm. Minimum of 3 half days for Toddler & pre-Traditional 9:00 am – 12:00pm, Primary Montessori 9:00 am – 1:00pm

The days selected are the days your child will be attending school, there are no makeup days for days missed. Parents are not allowed to switch days due to holidays, school closure, illness, etc.

Daily Rate for DES billing and non-contracted days: 1 year & Toddlers $63.00 – Preschool Traditional & Primary Montessori $59.00. Note: Does not include extended care.

• Non–After Care students must be picked up no later than 4:00 PM. Children remaining after 4:00 PM will be billed for After Care.
• Extended care is offered as needed for $15 an hour with previous notice, otherwise a late fee will be added.
• If students are dropped off 15 minutes before the class starts or picked up 15 minutes after the class ends without notice a $26 fee will be added.

Monthly Extended Daycare Tuition Care Fee Schedule

Extended Care Hours: 7:00am – 9:00am and 4:00pm – 6:00pm

Extended care monthly fee: Care beyond our program is offered and is based on space available. Space is not guaranteed. The hourly or monthly rate is not prorated. A full hour will be charged if students are dropped off 15 minutes before the class starts or picked up 15 minutes after the class ends.

Space is not guaranteed and is subject to availability.

Payment Policies

• Tuition Payment: Tuition is due on the 1st of each month.
• Payment Processing: All payment and fee processing will be completed by using the Procare app, checks or cash. Mr. Sean or Mrs. Iris will be in charge of collecting tuition and other fees and contacting families regarding payment issues. If you have a question or concern regarding a payment or fee, please contact Ms. Iris at 602-996-4990, email at admin@beibeiamigos.com or using the Remind app.
• Payment Schedule: Families contract for a specific weekly schedule as indicated on the Enrollment Agreement Form. Payment for this contracted schedule is required every week year-round whether or not your child attends; this enables us to pay teachers a stable salary every week all year.
• Methods of Payment: Several methods of payment are available for families’ convenience. Families can pay by cash, check, money order, automatic electronic funds transfer, etc. Credit/Debit cards are not recommended, if you use this method of payment there will be a 3.5% transaction fee. To set up automatic, recurring payments, please use the Procare app.

Fees and Late Charges

• Late Charges: Payments received after the 5th of the month are considered late and will incur a $25 late fee. If monthly tuition has not been paid by the 15th, the child may not attend school until all outstanding balances are paid in full.
• For families on a weekly payment plan, payments received more than 3 days past the due date will incur a $25 late fee. If payment has not been received within two weeks of the due date, the child may not attend school until all fees are fully paid.
• Late Pick-up Fees: A fee of $15 dollars for the first 15 minutes and $5 for every minute late after that will be applied.
• Early Drop-off and Late Pick-up: $26 per hour for non-contracted students with previous notice, a late fee of $15 dollars the first 15 minutes and $5 for every minute that the child is dropped off early or picked up late will be applied.
• Returned Payments: A $30 fee will be charged for insufficient funds or returned check by the bank for any reason. Two or more returned checks or rejected transactions will result in your account being placed on “cash only” status.

Other Fees:

• A processing fee of 3.5% will be applied to all Credit/Debit card transactions. For your convenience, please use ACH, check or cash to avoid this fee.
• From time to time there will be additional fees associated with special activities or field trips. These fees are due prior to the event, activity, or trip.

Credits & No Credits Policy

• No Credits Given: No credits are given for sick or vacation days, holidays, staff training closure or closure due to inclement weather, infectious disease, or public health emergency such as a pandemic, or weather-related or environmental emergencies.
• Contracted Schedule: Families contract for a specific weekly schedule as completed on the Enrollment Agreement Form. Payment for this contracted schedule is required every week year-round whether or not your child attends; this enables us to pay teachers a stable salary every week all year.
• Serious Illness/Injury Credit: In the unfortunate event of extenuating circumstances such as your child is hospitalized, absent due to a serious contagious disease or serious illness or injury, credit may be issued. A written doctor’s note is required to receive credit.

Late Payment Consequences

Late payments can pose serious problems for our programs and as a result, the business does not have the latitude to allow families to accrue a balance equal to more than one week of tuition. Late payments will result in the imposition of late payment fees. Failure to pay childcare payments will result in childcare services being terminated.

If payment is not received on the day that it is due, a late fee of $25 will be added to your next tuition payment for each week that it is late. Repeated late payments will result in your family being required to set up automatic payments or credit card payments.

Any payments made will be applied to the oldest charges and late fees may still apply if the account is not paid in full by the next tuition due date.

If payment is more than 15 business days past due, we may attempt to recover payment in small claims court and/or your account may be sent to a 3rd party collections agency. You will be responsible for all expenses associated with these actions including all court and attorney fees.

Nonpayment and Withdrawal

Nonpayment: If a family experiences a change in circumstances or is unable to meet their payment obligations, it is their responsibility to contact the Director to work out an arrangement. If a family remains in debt and a satisfactory arrangement cannot be reached, the Director may require that the child(ren) be withdrawn from the school and any unpaid balances may be subject to further collection activities.

Withdrawal: A written notice must be provided at least 2 weeks prior to withdrawal and families are liable for tuition from the date the notice is given to the Director.

Tuition Increase

Our school focuses on quality inclusive care for all our children. As we strive to make this a reality on a daily basis, we are faced with the task of maintaining our excellent care to match the economy’s growing inflation. It is for those reasons that we find it necessary to make a yearly tuition increase, each year we work hard to manage and contain rising costs in order to keep fee increases as small as possible.

Every January you will see an increment of 3% and 10% in your child’s tuition. This increase will allow us to continue providing a high-quality bilingual Traditional and Montessori education for our children. Beibei Amigos is licensed by the Arizona Department of Health Services and meets all the recommended standards. We have a lead teacher and an assistant teacher in most of our classrooms which exceeds the minimum required student/teacher ratio. We are also the only school that offers full immersion in both Spanish and Mandarin in a Traditional or Montessori environment.

Multi-child Discount

Families will receive a 10% sibling discount for one child on the tuition for the child that pays the lowest tuition.

Additional Financial Notes

• The school is closed to all students during holidays. Tuition is not prorated based on school holidays, illness, or temporary pandemic related closures.
• One discount per family applied to Member Rate: Sibling discount 10%.
• No refunds will be given for temporary absences.
• One-month prior written notification is required for withdrawal from the Preschool program to ensure payment is not collected.
• Fees and tuition are non-refundable.
• Payment of your Tuition allows us to retain staff, pay operating expenses, and hold open your child’s spot for when we are safely able to reopen.

Beibei Amigos Language Preschool uses Tuition Express allowing us to process payments safely, quickly, and efficiently. Tuition Express is a PCI Level 1 Service Provider, keeping your personal account information safe, which is our priority.

Safety & Security

Breakfast and Outdoor Safety

Children must finish breakfast before arriving at school. No food is permitted outdoors per state licensing, only during special events. Closed-toe shoes are required for safety.

Building Access & Security

Door Access

• All exterior doors are secured with keypad entry systems
• Door codes are provided to enrolled families and are changed regularly for security
• Parents must ensure doors are fully closed and locked after entry
• Never share door codes with unauthorized individuals
• Report on any security concerns immediately to the Director

Visitor Policy

• All visitors must sign in at the front desk and receive a visitor badge
• Visitors must be accompanied by staff at all times
• Unknown individuals on premises should be reported to staff immediately
• All staff wear identification badges during school hours

Child Release Security

• Children are only released to authorized individuals listed in Procare
• Photo identification is required for all pick-ups
• Unique PIN numbers are required for emergency contacts
• Staff will verify identity before releasing any child

Emergency Procedures

Fire Evacuation

• Fire evacuation routes are posted in each classroom
• Monthly fire drills are conducted with all children and staff
• Teachers will account for all children at the designated meeting area
• Parents will be notified immediately and asked to pick up children at the evacuation site

Severe Weather Protocols

• During dust storms or severe thunderstorms, all outdoor activities are suspended
• Children and staff move to interior rooms away from windows
• Battery-powered radio and emergency supplies are maintained on-site
• Parents will be notified of extended shelter-in-place situations

Lockdown Procedures

• In rare emergency situations requiring lockdown, all exterior doors will be secured
• Children and staff will move to designated safe areas within classrooms
• Emergency services will be contacted immediately
• Parents will be notified as soon as it is safe to do so
• Children will only be released to parents after the situation is resolved and cleared up by authorities

Emergency Contact Information

Keep Current

• Maintain up-to-date emergency contact information in Procare
• Include at least two emergency contacts who can pick up your child
• Provide current work, home, and cell phone numbers
• Update information immediately when changes occur

Emergency Communication

• School emergency notifications will be sent through Procare app, text message, and email
• Monitor your preferred communication method during emergency situations
• Check messages regularly during school hours

Emergency Supplies

The school maintains emergency supplies including:

• First aid kits in every classroom
• Emergency food and water supplies
• Battery-powered radio and flashlights
• Emergency contact information for all families
• Basic comfort items for children during extended emergency situations

Reporting Security Concerns

If you observe any security concerns, suspicious activity, or safety hazards, please report them immediately to:

• Any staff member during school hours
• Director: admin@beibeiamigos.com or 602-996-4990
• In case of immediate danger: Call 911 first, then notify school staff

Parents play a vital role in maintaining school security by following all access procedures, keeping contact information current, and reporting any concerns promptly.

General Procedures for Cleaning & Sanitation

Beibei Amigos Language Preschool maintains high standards of cleanliness and sanitation to protect the health of children, families, and staff. All cleaning procedures follow Arizona Department of Health Services requirements and CDC guidelines.

Daily Surface Cleaning

The standard procedure for cleaning tables and surfaces in our childcare setting follows a three-step process:

1. Clean the surface: Use a detergent or soap and water to physically scrub the table and remove all visible dirt and food particles.
2. Rinse the surface: Rinse away the cleaning solution with clean water.
3. Sanitize the surface: Apply an approved sanitizing solution (like a diluted bleach solution or an EPA-registered spray) to the surface. It is crucial to let the solution sit on the surface for the full “dwell time” specified by the manufacturer’s label.

Cleaning Schedule

Throughout the Day

• Tables and eating surfaces are cleaned and sanitized before and after each meal
• Toys are cleaned and sanitized between uses when visibly soiled
• Bathroom facilities are cleaned and sanitized after each use
• High-touch surfaces (door handles, light switches) are sanitized multiple times daily

Daily Cleaning

• All classroom surfaces, floors, and furniture are cleaned and sanitized at the end of each day
• Toys and learning materials are cleaned and sanitized daily
• Bathrooms receive thorough cleaning and sanitization
• Kitchen and food preparation areas are deep cleaned

Weekly Deep Cleaning

• All classrooms receive comprehensive cleaning including walls, windows, and storage areas
• Playground equipment is inspected and sanitized
• All fabric items (blankets, pillows, dress-up clothes) are laundered

Approved Cleaning Products

• All cleaning and sanitizing products are EPA-registered and safe for use in childcare facilities
• Products are stored securely away from children’s reach
• Staff are trained in proper dilution ratios and application procedures
• Material Safety Data Sheets (MSDS) are maintained for all cleaning products

Staff Training

• All staff receive training on proper cleaning and sanitization procedures
• Regular refresher training ensures consistent application of protocols
• Staff understand the importance of allowing proper dwell time for sanitizers
• Documentation of cleaning activities is maintained as required by licensing

Pest Control Policy

The health and safety of our students, staff, and families is a top priority. To maintain a safe and sanitary environment, from time to time we run pest control maintenance. Our pest control efforts are conducted in a manner that is safe and minimally disruptive to the children’s daily routines.

Pest Control Schedule

• Our facility is inspected and treated for pests by licensed professionals on as needed basis
• Treatments are scheduled outside of operational hours to ensure no children or staff are present during applications

Notification

• Parents will be notified 72 hours prior of any pest control treatment taking place in compliance with state and local regulations
• A copy of the pest control plan and any associated chemicals used is available upon request and will be posted in the bulletin board located in the lobby

Child Safety

• Only child-safe, non-toxic products are used for routine treatments
• Any areas treated are thoroughly cleaned before children return to the premises

Educational Programs & Assessment

Parent-Teacher Conferences

At Beibei Amigos Language Preschool, we value the partnership between families and teachers. Open communication ensures every child receives the best support in their growth and development.

• Two Conferences Per Year: Formal parent-teacher conferences are scheduled twice a year — once in the fall and once in the spring.
• Progress Reports: During conferences, teachers will share updates on your child’s academic, social-emotional, and language development. Progress is documented through observation, work samples, and classroom activities.
• Individualized Goals: Teachers and families collaborate to set developmental goals and strategies for continued success at home and school.
• Additional Meetings: Parents are always welcome to request a meeting with teachers or administrators at any time during the year if they have concerns or questions.

Conferences provide an opportunity to celebrate your child’s achievements, discuss challenges, and strengthen the home-school connection.

Developmental Screening

Beibei Amigos Language Preschool uses the Ages and Stages and the CDC Milestone Tracker.

• To coincide with curriculum-based assessment(s), we monitor each child’s achievement of developmental milestones, share observations with parents/guardians, and provide resource information as needed for further screenings, evaluations, and early intervention and treatment.
• The developmental screening process is a collaborative one, involving parents/guardians and done in conjunction with the child’s primary care provider and health, education, and early intervention consultants.
• Developmental screening is conducted with written consent from the child’s parent/guardian(s).

School Partnerships & Resources

First Things First Partnership

Beibei Amigos Language Preschool is proud to be a First Things First partner school, demonstrating our commitment to high-quality early childhood education and development.

What is First Things First? First Things First is Arizona’s early childhood development and health agency, created by voters to help ensure Arizona’s children are ready for success in kindergarten and beyond. The organization focuses on building a comprehensive, coordinated early childhood development and health system for children to birth to age 5.

Our Partnership Benefits. As a First Things First partner school, Beibei Amigos Language Preschool:

Quality Standards

• Meets enhanced quality standards for early childhood education
• Participate in ongoing professional development and training programs
• Implement evidence-based curricula and teaching practices
• Maintains smaller class sizes and better teacher-to-child ratios

Family Support

• Provides access to family engagement activities and resources
• Offers connections to community health and development services
• Supports families in understanding child development milestones
• Facilitates access to developmental screenings and early intervention services

Professional Development

• Teachers receive specialized training in early childhood development
• Staff participate in continuous quality improvement initiatives
• Access to coaching and mentoring programs
• Regular assessment and improvement of educational practices

Quality First Rating. Through our First Things First partnership, we participate in Quality First, Arizona’s quality improvement and rating system for early care and education programs. Our Quality First rating reflects our commitment to:

• High-quality learning environments
• Qualified and well-trained teaching staff
• Strong family partnerships and engagement
• Comprehensive assessment and continuous improvement
• Health and safety excellence

Resources for Families. As a First Things First partner, we can connect families with additional resources including:

• Developmental screening and assessment services
• Family support programs and parenting resources
• Community health and wellness programs
• Transition to kindergarten support
• Access to scholarship and financial assistance programs

Our partnership with First Things First reinforces our mission to provide every child with the strongest possible foundation for lifelong learning and success.

Scholarships & Tuition Assistance

We are committed to supporting families by providing access to high-quality early childhood education. Beibei Amigos accepts DES (Department of Economic Security) childcare assistance for qualifying families. In addition, we participate in Quality First / First Things First Scholarships, which help cover the cost of tuition for families who meet eligibility requirements.

If you would like to learn more or apply for tuition assistance, please contact the school office. Our team will be happy to guide you through the process and provide the necessary forms and information.

Procare Software

At Beibei Amigos Language Preschool, we use Procare software to make communication and school management easier for families and staff. Procare allows us to:

• Record daily attendance through secure check-in and check-out.
• Manage tuition billing and payments conveniently online.
• Share daily reports, photos, and updates about your child’s day.
• Communicate directly with parents through the app.

Parent Access. Parents are encouraged to download the Procare app on their phone or tablet. Through the app, families can:

• Sign children in and out securely.
• View account balances and make tuition payments.
• Receive real-time updates and messages from teachers.
• Access classroom announcements and reminders.

If you need assistance setting up or using Procare, our office staff will be happy to help.

Yearly Calendar & School Closures

Beibei Amigos Language Preschool is proud to provide care and education for children all year long. We know parents work hard, and closing school frequently does not support families.

• Year-Round Program: We remain open throughout the year to ensure consistency and stability for children and families.
• National Holidays: The school is closed in observance of all major U.S. national holidays. A complete list of holiday dates will be provided at the beginning of each school year.
• Parent-Teacher Conferences: We close for one day twice a year during scheduled conferences.
• Teacher In-Service Days: There are three teacher-in-service days per year dedicated to professional development and training.

We keep closures to a minimum to best support working families while still ensuring time for staff training and development.

Beibei Amigos Calendar of Events 2026

Family Involvement

Each family is a child’s first teacher. We value families as partners in the growth and development of children in our program. We encourage parents and other family members to be involved in the program, visit children’s classrooms, participate in events, and provide feedback on the program. We offer a variety of ways in which families can participate in helping us establish and reach our program goals.

Parent Participation and Family Involvement

Families are welcome and encouraged to participate in special school activities including:

• Family Literacy Night
• Chinese New Year Celebration
• Graduation (Summer Concert)
• Classroom celebrations
• Family Night
• Fly a Kite day
• Dr. Seuss week (Read across America)
• Parent/Teacher conferences
• Grandparents’ day
• Trunk or Treat
• Thanksgiving luncheon
• Winter concert
• Field trips
• Gardening projects
• Picture Day volunteers
• School beautification projects

Parents are welcome to visit the school at any time while their child is enrolled. For the safety and supervision of all children:

• Parents are not permitted to remain in classrooms throughout the school day.
• Classroom volunteering is available only during scheduled family involvement events or with prior approval from the Director.

Parent Access

• Parents or legal guardians have unrestricted access during operating hours to the areas of the facility where their enrolled child is receiving care.
• Parents may visit the school at any time without prior notice.
• For the safety of all children, visitors must follow school security procedures and check in with the office upon arrival.

General Policies

Inclusion and Non-Discrimination Policy

Inclusion. Beibei Amigos Language Preschool believes that children of all ability levels are entitled to the same opportunities for participation, acceptance and belonging in childcare. We will make every reasonable accommodation to encourage full and active participation of all children in our program based on their individual capabilities and needs.

Non-Discrimination. At Beibei Amigos Language Preschool equal educational opportunities are available for all children, without regard to race, color, creed, national origin, gender, age, ethnicity, religion, disability, or parent/provider political beliefs, marital status, sexual orientation or special needs, or any other consideration made unlawful by federal, state, or local laws. Educational programs are designed to meet the varying needs of all students.

Positive Guidance and Discipline Policy

Beibei Amigos Language Preschool believes children learn best in a safe, respectful, and nurturing environment. Teachers use positive guidance techniques that are age-appropriate and designed to help children develop self-control, responsibility, and respect for others.

Positive guidance includes:

• Setting clear and consistent expectations.
• Redirecting inappropriate behavior.
• Modeling respectful behavior.
• Offering appropriate choices.
• Encouraging problem-solving.
• Reinforcing positive behavior.
• Helping children identify and express feelings appropriately.

Our goal is to teach children appropriate behavior while protecting their dignity and emotional well-being.

Dismissal Policy

We do not foresee dismissal of any children in our care, at Beibei Amigos we do not expel students; although it is important to address how a family possibly could be dismissed from our center:

• The child is not fully potty trained and is over 3 years old (Director’s discretion)
• Parents/guardians fail to honor the obligations, payments, or any rules/regulations.
• Parents/guardians undermine the dignity, serenity, and reputation of the school by adverse behaviors and actions (causing a scene at school, cursing in front of children or at staff, defamation, or adverse comments about the school).
• The child’s needs are beyond the scope of Beibei Amigos care.

Suspension & Expulsion Policy

It is the policy of Beibei Amigos Language Preschool that expulsion (disenrollment initiated by the school for behavioral reasons) is treated strictly as a last resort. Our program follows the Arizona Department of Economic Security (DES), Division of Child Care (DCC) policy on suspension and expulsion, which requires that all intervention, technical assistance, and support resources be exhausted before a child is disenrolled, except in rare cases involving an immediate safety threat that cannot be mitigated.

We are committed to partnering with families to support every child’s social-emotional development and to keeping children enrolled and learning whenever safely possible.

Before any final disenrollment decision is made, Beibei Amigos will complete the following expulsion-prevention protocol (AZ STEPS):

1. Staff Training. We ensure that staff members working with the child have completed the required AZ STEPS Foundations I training (or equivalent behavior support training).
2. Support Request. We initiate a Suspension and Expulsion Support Request through Arizona Child Care Resource & Referral (CCR&R) or Southwest Human Development (AZ STEPS) to bring in outside expertise.
3. Collaborative Action Plan. Working with an assigned AZ STEPS Resource Consultant and/or Early Childhood Mental Health Consultant, we will schedule a formal collaboration meeting with the child’s parents/guardians, implement documented classroom modifications and behavioral supports, and track progress against a written Action Plan over an agreed-upon observation window.

Parent/guardian participation in this process is an important part of a successful outcome, and we ask families to engage with us in these meetings and supports.

If all interventions fail to resolve the concern, or if a resource consultant confirms that our program cannot safely meet the child’s specialized needs, the school will follow these requirements:

• Written Notice. The parent/guardian will receive formal written notice of disenrollment at least five (5) business days before the effective date. If there is an immediate, severe safety threat requiring emergency removal, written notice stating the specific cause will be provided immediately.
• State Notification. The school will complete and submit the Arizona Notification of Child Care Expulsion form through CCR&R within two (2) business days of the decision or suspension.
• Transition Assistance. We will coordinate with the AZ STEPS Resource Consultant and CCR&R to help the family transition to an alternative early childhood setting.
• Documentation. Full copies of the written notice, parent communication logs, the AZ STEPS Action Plan, and state notification filings will be maintained in the child’s file.

Questions about this policy may be directed to the school Director at any time.

Photo and Filming Release Policy

At Beibei Amigos Language Preschool, photographs and videotapes of children’s activities and events are often taken to be used in the classrooms, Procare, Facebook, Instagram, the school website, promotional ads or in the children’s portfolios.

In addition, occasionally Beibei Amigos participates in community events, where the local media may be present. Photos of children may be taken and published in these events.

Photography and Privacy During Drop-Off and Pick-Up

To protect the privacy of all children and staff:

• Parents and visitors may not photograph, video record, or livestream other children, families, or staff members during drop-off, pick-up, or while on school property without prior written permission.
• Photography of your own child is permitted only when it does not include other children or staff.

Transportation

• Beibei Amigos Language Preschool does not provide transportation services.
• Children are never transported by school staff, including for field trips, appointments, or school activities.
• Parents are responsible for transporting their child to and from all school events held away from the campus.

Field Trips

Although Beibei Amigos may occasionally organize educational field trips or family events away from the school, transportation is not provided. Parents are responsible for:

• Transporting their own child.
• Supervising their own child unless otherwise specified.
• Signing all required permission forms before participation.

No child may participate without written parental permission.

Liability Insurance

Beibei Amigos Language Preschool carries the liability insurance required under Arizona Administrative Code R9-5-308. Documentation verifying our liability insurance coverage is available for review at the school office upon request.

Arizona Department of Health Services Regulation

Beibei Amigos Language Preschool is licensed and regulated by the Arizona Department of Health Services, Bureau of Child Care Licensing.

Parents may contact the Department regarding licensing questions or concerns.

Family Handbook & Financial Agreement Acknowledgement

Thank you for choosing Beibei Amigos Language Preschool. We are honored to partner with your family in your child’s education.

By signing below, I acknowledge that I have received, read, understand, and agree to comply with the policies and procedures contained in the Beibei Amigos Language Preschool Family Handbook and Enrollment Agreement.

I understand and agree to the following:

General Policies

• I have received a copy of the Beibei Amigos Language Preschool Family Handbook.
• I understand that it is my responsibility to read and become familiar with all school policies and procedures.
• I agree to follow all school policies and support a respectful partnership with the school, its staff, and other families.
• I understand that the school may revise policies, procedures, tuition rates, or operational practices as needed to comply with Arizona Department of Health Services (ADHS) regulations, Quality First standards, or changes in school operations. Families will be notified of any significant changes.

Enrollment & Attendance

• I understand that tuition is based on enrollment, not attendance.
• My child’s classroom space is reserved for them throughout the year.
• Tuition is not prorated, refunded, reduced, or credited for vacations, illness, holidays, emergency closures, weather-related closures, or any other absences.
• There are no make-up days for missed attendance.
• If I choose to discontinue tuition payments during an extended absence, I must officially withdraw (disenroll) my child.
• I understand that once my child is withdrawn, their classroom space may be offered to another family.
• Returning students are subject to classroom availability and the payment of the current non-refundable Re-Enrollment Fee.

Tuition & Financial Responsibility

• Monthly tuition is due on the 1st day of each month.
• A $35 late payment fee will be assessed if tuition is not received by the end of the 5th calendar day of the month.
• I am responsible for maintaining a valid payment method in Procare and ensuring sufficient funds are available for tuition payments.
• I understand that I am financially responsible for all tuition, registration fees, annual supply fees, late fees, returned payment fees, late pick-up fees, and any other charges outlined in the Family Handbook and Enrollment Agreement.
• Failure to attend or use the program does not relieve me of my financial obligations.
• I understand that unpaid balances may result in suspension of services, termination of enrollment, or collection efforts, as permitted by law.

Health & Safety

• I agree to keep my child home when they are ill in accordance with the school’s illness exclusion policy.
• I understand that I must keep my child’s emergency contacts, medical information, immunization records, and authorized pick-up information current at all times.
• I authorize the school to obtain emergency medical treatment for my child if I cannot be reached and emergency medical care is necessary.

Arrival & Departure

• I understand that I must escort my child into the building each day and personally leave my child with a staff member before departing.
• I understand that my child may only be released to individuals authorized in my child’s enrollment records.
• I agree to follow all arrival, departure, parking lot, and visitor procedures established by the school.

Parent Access & Privacy

• I understand that I may visit my child’s classroom during operating hours in accordance with the school’s visitor procedures.
• I agree to respect the privacy of all children, families, and staff by not photographing, video recording, livestreaming, or recording other children or staff members without prior permission.
• I understand that the school may use security cameras in common areas to promote the safety and security of children, staff, and visitors.

Parent Communication & Conduct

• I agree to communicate respectfully with staff, families, and children at all times.
• I understand that abusive language, harassment, threatening behavior, discrimination, or disruptive conduct will not be tolerated.
• I understand that Procare is the school’s primary method of communication, and I am responsible for reviewing messages, invoices, announcements, and notifications sent through the system.

Licensing

• I understand that Beibei Amigos Language Preschool is licensed by the Arizona Department of Health Services (ADHS) and operates in accordance with state licensing regulations.
• I understand that I may review the school’s licensing information and inspection reports upon request.

Agreement

• I acknowledge that I have had the opportunity to ask questions regarding the policies contained in this handbook. I understand that these policies are intended to provide a safe, consistent, and high-quality educational environment for all children.
• I understand that my signature indicates my agreement to comply with the policies and procedures outlined in this Family Handbook.

Financial Agreement

By signing below, I acknowledge that I have read, understand, and agree to abide by the Financial Policies of Beibei Amigos Language Preschool as outlined in this Family Handbook and the Enrollment Agreement.

I understand and agree that:

• Tuition is charged based on enrollment, not attendance.
• Monthly tuition is due on the 1st day of each month.
• A $35 late payment fee will be assessed if tuition is not received by the end of the 5th calendar day of the month.
• Tuition is not prorated, refunded, reduced, or credited for vacations, illness, holidays, emergency closures, weather-related closures, or any other absences.
• There are no make-up days for missed attendance.
• Families who choose not to pay tuition during an extended absence must officially withdraw (disenroll) their child.
• Once a child is withdrawn, the enrollment space may be offered to another family.
• Returning students are subject to classroom availability and a non-refundable $300 Re-Enrollment Fee.
• Parents are responsible for maintaining a valid payment method in Procare and ensuring that tuition is paid on time each month.
• Parents remain financially responsible for all tuition, registration fees, annual supply fees, late fees, returned payment fees, and any other charges outlined in the Enrollment Agreement.
• Failure to attend or use the program does not relieve a family of their financial obligations.
• Beibei Amigos Language Preschool reserves the right to suspend services, terminate enrollment, or pursue collection of unpaid balances in accordance with applicable law and school policy.

I understand that these Financial Policies are part of my Enrollment Agreement with Beibei Amigos Language Preschool.